Shipping & Return Policy

At ComputersWebMart.com, we strive to provide a seamless shopping experience with reliable shipping and hassle-free returns. Please read our policy carefully before making a purchase.

Shipping Policy

Shipping Locations

We currently ship across Zambia.

Processing Time

Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time & Cost

Standard Shipping: Delivery within 3-7 business days.
Express Shipping: Delivery within 1-3 business days (additional charges apply).
Shipping costs are calculated at checkout based on location and order weight.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS.

Shipping Delays

ComputersWebMart.com is not responsible for delays due to unforeseen circumstances, such as weather conditions, courier service issues, or customs delays.

Return & Refund Policy

Eligibility for Returns

We accept returns under the following conditions:
Items must be unused, undamaged, and in original packaging.
The return request must be made within 7 days of delivery.
Certain products (e.g., software, consumables, and personalized items) are non-returnable.

How to Initiate a Return

Contact our customer support at : info@computerswebmart.com with your order details.
Our team will provide return instructions.
Ship the item back using a reliable courier service (return shipping fees may apply).

Refund Process

Once we receive and inspect the returned item, we will initiate a refund within 5-7 business days.
Refunds are processed to the original payment method.

Exchanges

If you received a damaged or defective product, we offer free replacements.
Exchanges are subject to stock availability.

Cancellations

Orders can be canceled before shipment for a full refund.
If already shipped, cancellation is not possible, but you can return the item after delivery.

Contact Us

For any shipping or return inquiries, reach out to us:
Email: info@computerswebmart.com